Control Centre
Every department, live · April 2026
Today at a glance
trips running now
pending approval
open tickets
awaiting approval
All Bookings
Manage client & agent shuttle bookings
Sort by
Pending Approval 1
Confirmed
Completed
Cancelled
| Client | Route / Description | Date & Time | Staff Count | Type | Status | Actions | |
|---|---|---|---|---|---|---|---|
| Loading bookings… | |||||||
| Client | Route | Date & Time | Staff | Driver | Vehicle | Status | |
|---|---|---|---|---|---|---|---|
| Loading bookings… | |||||||
| Trip Ref | Route | Date & Time | Driver | Passengers | Status | Manifest | |
|---|---|---|---|---|---|---|---|
| Completed trips will appear here | |||||||
| Client | Route | Date & Time | Pickup | Status |
|---|---|---|---|---|
| Cancelled bookings will appear here | ||||
Bulk booking
Book several people onto the same trip
Trip details
Applies to everyone you select below
Date
Pickup time
Drop-off
Team name
Passengers
Tick everyone travelling
Anyone without a full name and employee number cannot be booked.
Agent Registry
Registered agents
Registered
22
In your unit
Profile Accepted
19
86% adoption
Active Bookings
18
This week
Pending Invites
3
Awaiting accept
All Agents
| Agent | Agent ID | Route | Pickup Stop | Portal | Approval | Profile updated | Last Trip |
|---|---|---|---|---|---|---|---|
| Loading agents… | |||||||
Showing 7 of 22 agents · Load all
Query Management
Integrated channels · Dispute resolution · Email notifications
All open
0
queries needing attention
Complaints
0
delays, safety, no-shows
Booking & other
0
booking changes & requests
Unified Inbox
LiveOpen Queries — click to open chat
Live| Ref | Passenger | Channel | Description | Raised | Status |
|---|
Fleet Utilisation Heatmap
Less
More
Incidents & Safety
Accidents, near-misses, breakdowns & panic alerts across the fleet
0
Open
0
Critical / High
0
Panic alerts
0
Resolved (30 days)
Support Tickets
Passenger-raised issues
Open Tickets
0
1 new today
Resolved (Month)
0
↑ 3 vs last month
Avg. Resolution
3.2h
↓ 0.8h vs target
Escalated
0
Requires attention
All Tickets
| Ticket ID | Passenger | Client | Category | Description | Raised | Status | Action |
|---|---|---|---|---|---|---|---|
| TKT-0041 | TM Thandeka Matlaila |
— | Late Pickup | Vehicle arrived 25 min late on Dawn Park route, 17 Apr | 17 Apr · 08:12 | Open |
Messages
Direct chat & broadcasts · drivers and agents